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Information Technology and Media Services |
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Student Support FAQ
Q: Can you help me get online at home?No. We cannot assist you in setting up an Internet Service Provider (ISP) at home. Once you are connected to the Internet, and your web browser is working without exception, we can help you configure your HDS email, or assist you in forwarding your email to your ISP account. The wide array of ISP options makes supporting your home connection impossible. Furthermore, as a subscriber to an ISP, you are best served by that ISP. Q: Can I bring my computer in for service?No. We cannot perform any service to student-owned computers, including laptops and PDAs. Insurance policies and other concerns prevent us from even troubleshooting the most basic problems with student-owned machines. However, we have provided a list of companies in the vicinity that will support student-owned machines for a fee. Please visit the our Help Desk for a list of these companies. Q: What should I do if my floppy disk has a virus?We make every effort to constantly update the virus protection software on the computers in the lab. We also hope that students with their own home machines will install virus protection on them. If you think you have acquired a virus on a floppy disk, you can bring it to the Help Desk (only with an appointment) in the basement of Andover Hall and we can try to fix it using basic data recovery software. If we are unable to fix it, your only option will be to take your disk to a professional data recovery service. If you believe that you have a virus on your floppy disk, you must contact us and make an appointment. Chances are, if you have a virus on a floppy disk that was detected in the lab, you contracted that virus elsewhere (since detection implies protection). In such cases, you should consider getting virus protection on your home computer, or cease from using computers that do not have virus protection. You can learn more about viruses and virus protection from our online documentation. If you need to set up an appointment to get help with a disk that you believe was infected at HDS, please contact us. Q: I have a Macintosh computer. Is there a computer in the IT&MS office which I can print from?We can provide limited printing or file conversion services for students. However, we do not support Macintosh computers. Macintosh owners should note that:
Q: Can I install software onto the computers in the lab?Only HDS IT staff can install software on lab machines. If there is an application you would like to use on the computers in the lab, email your request to hdshelp@hds.harvard.edu. Generally, these requests are granted only when the user can prove that the software is required for an academic course offered at the Divinity School. All requests will be reviewed by the Director, Office of Information Technology and Media Services, however. It is a violation of the Computer Use Policy to attempt to install software onto or modify computers in the HDS Student Computer Lab. Q: What is my Harvard PIN account for?The Harvard Personal Identification Number (PIN), which you can request from the Harvard PIN server web page, can be used for access to certain resources such as online grade reporting, course websites, Career Services job database, and Library resources. Q: I have a question about email.Please see our Student Email FAQ. Thanks!
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Copyright 2009 President and Fellows of Harvard College. All rights reserved. |