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Students may access their Harvard email accounts at http://start.mail.harvard.edu.
To reset the password on a student email account, contact the Help Desk at 617.496.9111. Password reset requests can only be performed via phone during normal Help Desk business hours, Monday – Friday, 7:30 am – 6 pm. Students requesting password resets will need to verify their identity with the Help Desk technician by answering a series of questions.
Faculty and staff
Faculty and staff should go to http://icemail.harvard.edu to access email via the webmail client.
For documentation on using Microsoft Outlook, Microsoft Entourage, or Outlook Web Access, and for instructions on resetting your password, please see the IT and Media Services page of the HDS intranet.