#  Office of Information Technology and Media Services 

 



##  Office of Information Technology and Media Services 

**Mailing address:** 45 Francis Avenue, Cambridge, MA 02138  
**Delivery address:** Rockefeller Hall 103, 47 Francis Avenue, Cambridge, MA 02138  
**Phone (Harvard University IT Service Desk):** 617.495.7777  
**Email (Harvard University IT Service Desk)**: <ithelp@harvard.edu>  
**Website:** [Technology at HDS](/community-life/technology "Technology")

For support of any HDS-owned computer (desktop, laptop, or kiosk) or printer; for help using HDS's website, intranet, email, network, or wireless system; or if you're not sure where to direct your request, contact the Harvard University IT Service Desk:

- Email <ithelp@harvard.edu>
- Call 617.495.7777

HDS Academic Technology Consultants—graduate students with competencies in Canvas, media and A/V services, classroom technologies, and commonly used software programs—are available for drop-in sessions via Zoom. Please visit [Academic Technology on my.hds](https://my.hds.harvard.edu/offices/it-media-services/academic-technology) (HarvardKey login required) for the current schedule. Or, contact the HDS academic technology team by email at <coursesites@hds.harvard.edu>.

To reserve audiovisual equipment and services for on-campus classes and events, or to obtain consulting and support for online classes and events, email the HDS media services team at <avinfo@hds.harvard.edu>. Alternatively, fill out the “Services” section of your room reservation in HDS’s online room reservation system, [RoomBook](https://roombook.harvard.edu/) (RoomBook account required).

 

 



  [### Stephen Clarke

 ](/people/stephen-clarke) <ithelp@harvard.edu>Technical Support Engineer, Harvard University IT

 

 

 

   [### Suzanne Dossous-Verdier

 ](/people/suzanne-dossous-verdier) <ithelp@harvard.edu>Manager of Desktop Support, Harvard University IT

 

 

 

   [### Daniel Hawkins

 ](/people/daniel-hawkins)Chief Information Officer

 

 

 

   [### Josie Lee

 ](/people/josie-lee)Technology Services Coordinator, IT &amp; Media Services

 

 

 

   [### Kama Lord

 ](/people/kama-lord)Senior Manager of Academic Technology, IT &amp; Media Services

 

 

 

   [### Robbie Rhodes

 ](/people/robbie-rhodes)Audio Visual and Multimedia Manager, IT &amp; Media Services

 

 

 

   [### Vaughn Samuels

 ](/people/vaughn-samuels)Academic Media Specialist, IT &amp; Media Services

 

 

 

   [### Hong Truong

 ](/people/hong-truong) <ithelp@harvard.edu>Senior Technical Support Engineer, Harvard University IT

 

 

 

   [### Susan Worst

 ](/people/susan-worst)Associate Director for Administrative and Web Systems, IT &amp; Media Services

 

 

 

  

 

 

 

 

 

 

 

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